Appointment Confirmation Policy

At Brunswick Dental Practice, we want to ensure that every patient, including those on our waiting list, is seen as soon as possible. To help us manage appointment times fairly, we ask you to confirm your visit before your scheduled appointment.

Here’s how our confirmation process works:

• 48 hours before your appointment, we’ll send you a reminder asking you to confirm.
• 24 hours before your appointment, if we haven’t heard from you, we’ll send a follow-up reminder and try to reach you by phone.
• If we’re still unable to reach you 24 hours out, we may offer your appointment time to another patient waiting to be seen.

Brunswick Dental Practice does not impose a cancellation fee if this happens, but you will need to arrange a new appointment for the next available time.

Need to change your appointment? 

The easiest way to avoid this is to confirm as early as possible, or call us on (03) 9386 7981 if your plans change. This helps us keep your preferred time and means another patient doesn’t miss out on care they need.

We appreciate your understanding and cooperation, as this helps us provide care to patients who are waiting for appointments.